Essay: Ikea’s quality management

Obviously, the quality management was crucial for Ikea and the quality management laid the foundation to its control system. Today, the quality management actually provides an opportunity to increase the effectiveness and productivity of a company due to the optimization of the existing resources of the company and fully realizing its potential.

At the same time, it should be said that quality management does not necessarily refers to the quality of products or services solely.
In stark contrast, the modern concept of the total quality management encompasses practically all branches of an organization and implies that quality is the priority direction in the development of all units and work of all parts of an organization. Basically, total quality management is a management strategy that targets at embedding awareness of quality in all organizational processes. For instance, D. Royse (2006) defines total quality management as “a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society” (155).

Furthermore, the emergence of total quality management, especially in recent years, has been determined by the growing importance of the quality of products and services supplied to customers. The effective quality management was an important step on the way to gaining a larger market share since it is more and more difficult to maintain positive performance in the situation of a constantly growing competition. Often quality turns to be the major advantageous of companies operating in developed countries. At the same time, quality management also contributes to the creation of a positive public image of a company since customers, being satisfied with the quality of products or services they receive, would readily become loyal customers of this company. In such a way, the positive customer experience leading to the growing popularity of the brand of a company is another argument in favor of the wider implementation of quality management. No wonder that nowadays, many companies have focused on the implementation of total quality management, including such companies as Ikea and others.

However, the implementation of quality management may be not an easy task. In actuality, many companies may face a serious problem of the lack of the unified standards of quality that may be a serious obstacle on the way to the improvement of quality and, therefore, effectiveness of functioning of a company. At this point it should be said that standardization should be one of the first steps that a company needs to make in order to develop a clear and unified system of standards of quality.

The development of quality management is not only a popular trend in the modern business but it is also an essential condition of the progress of any organization. In fact, nowadays, quality is rather viewed as the major objective of the functioning of an organization leading to the customer satisfaction. As a result, by means of the implementation of total quality, a company can benefit consistently from the increasing of the level of customer satisfaction. Obviously, quality management proves to be highly effective because it contributes to the growing effectiveness and productivity of a company and, at the same time, enhances its position in the market by means of developing a positive customer experience that naturally leads to customer loyalty and, therefore, popularity and recognition of the company’s brand.

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages